Shipping and Returns

Guarantee

When properly maintained, your White Wolf Woodshop product should last for many years.

To maintain your board’s original beauty, we recommend applying mineral oil or any butcher block oil 5-7 times a year, or whenever your board looks dry. 

All of our products are guaranteed against workmanship defects for 90 days after the purchase date. This guarantee includes splits in the board that are deeper than 1/8 inch and that appear along a glued seam. Please note, we will only guarantee products that have been properly maintained (using the above recommendations). If you feel there are workmanship defects in your product, please email info@whitewolfwoodshop.com

Unfortunately, the following conditions are not covered under our guarantee policy:

• Discoloration of the wood
• Warping of the wood
• Splits within the grain of the wood
• Splits less than 1/8 inch deep along a glued seam

Please keep in mind, wood is a natural material that can shift slightly due to minor changes in humidity levels and other environmental conditions. We have witnessed newly crafted cutting boards go from completely flat to slightly cupped in as little as one day. But good news, this movement is completely common and should self-correct soon enough. 

Returns

We will gladly accept returns on non-customized orders within 30 days of purchase. To request a refund, email Joe at info@whitewolfwoodshop.com to coordinate the return. Please note, you must be able to show proof of purchase to receive a refund. Customers without proof of purchase will be given store credit.

Customers are responsible for returning the item(s), including insurance if shipped, to White Wolf Woodshop at the address listed on the return address label. Refunds will not include original shipping charges. We reserve the right to not accept a return and may charge a re-stocking or repair fee if the item has been used or is damaged.

Order & Shipping Timeline

Since each of our products are custom made, please allow 3-5 business days to fulfill your order (prior to shipping). If there are any delays in this timeline, we will notify you immediately. Our standard shipping method is USPS. If special arrangements are needed, please let us know in the comments section as you order. An estimated shipping cost can be calculated in your cart, prior to checkout.

We also offer local pick-up in Charlotte, NC. To request local pick-up, please email info@whitewolfwoodshop.com and we will contact you to schedule a date/time for pick-up.